Cell Phones Everywhere
Some 85% of American adults now own a cell phone of some kind; http://eicker.at/MobileConnectivity
Some 85% of American adults now own a cell phone of some kind; http://eicker.at/MobileConnectivity
Texting and picture-taking are the most common mobile phone activities (73%); http://eicker.at/Mobile
87% of smartphone owners use their phones to access the internet or email; http://eicker.at/Mobile
Pew: 87% Americans own a cell phone, 35% own a smartphone, 19% a tablet, 19% an eReader; http://eicker.at/Mobile
One third of American adults (35%) own a smartphone of some kind; http://eicker.at/CellPhones
Pew: 52% of adult cell phone owners make their in-store decisions mobile, 19% purchase online; http://eicker.at/MobileCommerce
Pew: “More than half of adult cell phone owners used their cell phones while they were in a store during the 2011 holiday season to seek help with purchasing decisions. During a 30 day period before and after Christmas: 38% of cell owners used their phone to call a friend while they were in a store for advice about a purchase they were considering making, 24% of cell owners used their phone to look up reviews of a product online while they were in a store, 25% of adult cell owners used their phones to look up the price of a product online while they were in a store, to see if they could get a better price somewhere else… Taken together, just over half (52%) of all adult cell owners used their phone for at least one of these three reasons over the holiday shopping season and one third (33%) used their phone specifically for online information while inside a physical store – either product reviews or pricing information.”
Pew: “There are a number of demographic patterns in these survey findings. Specifically: Cell owners ages 18-49 are significantly more likely to use their phones for online product reviews than are cell owners ages 50 and older. Cell owners ages 65 and older are especially unlikely to do this-just 4% did so this holiday season. Urban and suburban cell owners are roughly twice as likely as rural cell owners to have recently used their phone to look up online reviews of a product they found in a physical store. Non-white cell owners are more likely than white cell owners to look up online product reviews, and those who have attended college are more likely to do so than those who have not. … Online price matching and looking up online reviews frequently go hand in hand. Overall, of the 33% of cell owners who used their phone recently in a store to look up either product reviews or prices online, roughly half (representing 17% of all cell owners) used their phones to engage in both of these activities. … One in five ‘mobile price matchers’ ultimately made their most recent purchase from an online store, rather than a physical location – When asked what happened on the most recent occasion where they used their phone to look up the price online of a product they found in a store, these mobile price matchers point to a range of outcomes: 37% decided to not purchase the product at all, 35% purchased the product at that store, 19% purchased the product online, 8% purchased the product at another store”
GigaOM: “This last piece of data shows the challenge for retailers, who lost about 5 percent of transactions that began with online price research, even though they have the customer in-store. That’s something that retailers have been increasingly sensitive about, especially with promotions like Amazon’s holiday offer to knock off $5 from certain products if users checked prices through Amazon. But the data also show how retailers can fight back. They obviously need to be aware of prices online, and they may look at ways to lower prices or match online prices in-store to remain competitive. … The challenge is still considerable for retailers of all sizes. Having consumers walk in with connected computers in their pocket means many of them can find a potentially better deal online or in another store. But retailers should be thinking about how to satisfy their customers’ shifting buying patterns. … It’s definitely going to be harder for physical retailers in this new mobile-enhanced shopping era but there’s still ways to compete as buyers get a lot smarter.”
RWW: “The strategy revolves around having a strong mobile Web presence. That does not necessarily mean an actual native app. If you are in a retail store researching with your phone and you Google the product, the retail store should be one of the first results. With the location abilities of smartphones, the search could even tell you what store or neighborhood you are actually in. The retailer could then be able to offer a deal or an incentive to buy and offer to complete the transaction through the device. The mobile Web app could hook into your mobile wallet and bill you directly or instruct the consumer to see the cashier where payment could be made by either near field communications (NFC) or by scanning a QR code. The idea is to control both the research and the transaction. Channel the consumer to your product.“
Does social media end the spiral of silence? Probably not, but it might lessen its impact; http://eicker.at/SpiralOfSilence
RFERL: “Social Media And Ending ‘The Spiral Of Silence’ – There’s been a spate of good pieces on digital activism recently. ‘Technology Review‘ had a great story on the uprisings in Tunisia and Egypt, detailing all the ways activists used social networking (among other online and offline tools) to get people out on the streets. – There was also an interesting piece in ‘The New York Times‘ reporting on a new paper that argued that social-networking tools can ‘make you passive, can sap your initiative, (and) leave you content to watch the spectacle of life from your couch or smartphone.’ This wasn’t an exercise in moral techno-panics (this is your brain on social media!), but looked at how, in the eyes of the report’s author, social media actually kept people off the streets during the Egyptian crisis. Or: Full connectivity in a social network sometimes can hinder collective action… When people think of social media and revolutions, I think the tendency is to think solely of activists organizing rallies on Twitter and Facebook (they do do that too.) But more important seems to be the way that social media and shared cell phone video footage help in building a shared consciousness, or as Tufekci calls it a ‘visible momentum.’”
Tufekci, TR: “New Media and the People-Powered Uprisings – Another key dynamic is what’s known as ‘preference falsification’ to political scientists and ‘pluralistic ignorance’ to social psychologists: when people privately hold a particular view but do not share it in fear of reprisal, punishment, or violating a social norm. In autocracies, this can cause a ‘spiral of silence‘ in which many wish for regime change, but are afraid to speak up outside of few trusted ties. … It is in this context Facebook ‘likes’ of dissident pages such as ‘We are All Khaled Said,’ sharing of videos of regime brutality, online expressions of political anger, and acceptances of Facebook ‘invitations’ to protest all matter as they help build a visible momentum which, itself, is a condition of success. A public is not created just because everyone individually holds an opinion but because there is multi-level awareness of other people’s views leading to a spiral of action and protest. (I know that you know that I know that you know that we know …). – That is why the new media ecology is a game-changer and that is exactly the process John Pollock’s extensive on-the-ground reporting unravels. … There has been a false debate. Was it social media or the people? Was it social media or the labor movements? Was it social media or anti-imperialist movement? Was it social media or youth? These questions are wrong and the answer is yes. The correct question is how.”
UT: “Neumann (1974) introduced the ‘spiral of silence’ as an attempt to explain in part how public opinion is formed. She wondered why the Germans supported wrong political positions that led to national defeat, humiliation and ruin in the 1930s-1940s. … The closer a person believes the opinion held is similar to the prevailing public opinion, the more they are willing to openly disclose that opinion in public. Then, if public sentiment changes, the person will recognize that the opinion is less in favor and will be less willing to express that opinion publicly. As the perceived distance between public opinion and a person’s personal opinion grows, the more unlikely the person is to express their opinion.”
Wikipedia: “The spiral of silence is a political science and mass communication theory propounded by the German political scientist Elisabeth Noelle-Neumann. The theory asserts that a person is less likely to voice an opinion on a topic if one feels that one is in the minority for fear of reprisal or isolation from the majority. … The spiral of silence begins with fear of reprisal or isolation, and escalates from there. The fear of isolation is the centrifugal force that accelerates the spiral of silence. Individuals use what is described as ‘an innate ability’ or quasi-statistical sense to gauge public opinion. The Mass media play a large part in determining what the dominant opinion is, since our direct observation is limited to a small percentage of the population. The mass media have an enormous impact on how public opinion is portrayed, and can dramatically impact an individual’s perception about where public opinion lies, whether or not that portrayal is factual. Noelle-Neumann describes the spiral of silence as a dynamic process, in which predictions about public opinion become fact as mass media’s coverage of the majority opinion becomes the status quo, and the minority becomes less likely to speak out. The theory, however, only applies to moral or opinion issues, not issues that can be proven right or wrong using facts (if there, in fact, exists a distinction between fact and value).“
Social networking on-the-go: U.S. mobile social media audience grows 37% in the past year; http://eicker.at/SocialMediaMobile
ComScore: “[R]eleased results of a study on mobile social media usage based on data from its comScore MobiLens service, which showed that 72.2 million Americans accessed social networking sites or blogs on their mobile device in August 2011, an increase of 37 percent in the past year. The study also provided new insights into how mobile users interact with social media, finding that more than half read a post from an organization, brand or event while on their mobile device. – ‘Social media is one of the most popular and fastest growing mobile activities, reaching nearly one third of all U.S. mobile users,’ said Mark Donovan, comScore senior vice president for mobile. ‘This behavior is even more prevalent among smartphone owners with three in five accessing social media each month, highlighting the importance of apps and the enhanced functionality of smartphones to social media usage on mobile devices.‘ … In August 2011, more than 72.2 million people accessed social networking sites or blogs on their mobile device, an increase of 37 percent from the previous year. Nearly 40 million U.S. mobile users, more than half of the mobile social media audience, access these sites almost every day, demonstrating the importance of this activity to people’s daily routines. … 70 Percent of Mobile Social Networkers Posted a Status Update While on Their Mobile Device”
RWW: “While the mobile browser accounted for more visits, research shows that the social networking app audience has grown five times faster in the past year. While the mobile browsing social networking audience has grown 24% to 42.3 million users, the mobile social networking app audience shot up 126% to 42.3 million users in the past year. … People are increasingly checking social networks more from their mobile devices. More than half (52.9%) read posts from organizations/brands/events. One of three mobile social networkers snagged a coupon/offer/deal, and twenty-seven percent clicked on an ad while visiting a social networking site.”
SEL: “In the US roughly 40 million mobile users access social networks (broadly defined to include blogs) on their handsets on a daily basis, according to comScore. The large number of mobile-social users comes as no surprise. Facebook previously announced it had 350 million active mobile users globally. – Google also sees mobile as a strategic front for social networking growth. The new version of Android (‘Ice Cream Sandwich’) prominently features Google+.”
AF: “The consultancy found that 70 percent of those using Facebook on mobile devices – including smartphones and tablets – posted a status update from the gizmo on the go. – Facebook earlier this year disclosed that total mobile users worldwide exceeds 350 million. The U.S. portion of this at the end of August surpassed 57.3 million, according to comScore MobiLens.”
ZDNet: “So far, there’s already some solid footing for mobile advertisers to get involved here. Mobile users accessing social networks were found to be more likely to interact with brands on those sites than not, and 52.9 percent said they read posts from organizations/brands/events. Additionally, one in three in this group said they received some kind of coupon/offer/deal, with one in four clicking on an ad while conducting mobile social networking.“
Pew: 28% of all American adults use mobile or social location-based services of some kind; http://eicker.at/LBSAdoption
Pew: “28% of cell owners use phones to get directions or recommendations based on their current location – that works out to 23% of all adults. A much smaller number (5% of cell owners, equaling 4% of all adults) use their phones to check in to locations using geosocial services such as Foursquare or Gowalla. Smartphone owners are especially likely to use these services on their phones. 9% of internet users set up social media services such as Facebook, Twitter, or LinkedIn so that their location is automatically included in their posts on those services. That works out to 7% of all adults. – Taken together, 28% of U.S. adults do at least one of these activities either on a computer or using their mobile phones – and many users do several of them.”
Pew: “Smartphone owners – One in ten smartphone owners (12%) have used a geosocial (‘check in’) service such as Foursquare or Gowalla, and 55% of smartphone owners have used a location-based information service. Almost six in ten smartphone owners (58%) use at least one of these services. These are all well above the average for cell owners as a whole. – Younger users – Smartphone owners ages 18-49 are more likely than those over 50 to use either geosocial or location-based services on their phones. (There are no significant differences among social media users by age in regard to automatic location-tagging.)”
Pew: Mobile phones have become a near-ubiquitous tool for information seeking and communicating; http://eicker.at/CellPhones
Pew: “Mobile phones have become a near-ubiquitous tool for information-seeking and communicating: 83% of American adults own some kind of cell phone. These devices have an impact on many aspects of their owners’ daily lives. In a telephone survey conducted from April 26 to May 22, 2011 among a nationally-representative sample of Americans, the Pew Research Center’s Internet & American Life Project found that, during the 30 days preceding the interview: Cell phones are useful for quick information retrieval (so much so that their absence can cause problems)… Text messaging and picture taking continue to top the list of ways that Americans use their mobile phones – three quarters of all cell owners (73%) use their phones for each of these purposes. Other relatively common activities include sending photos or videos to others (54% of cell owners do this) as well as accessing the internet (44%). – One third of American adults (35%) own a smartphone of some kind, and these users take advantage of a wide range of their phones’ capabilities. … Many activities – such as downloading apps, watching videos, accessing social networking sites or posting multimedia content online – are almost entirely confined to the smartphone population.”
Pew: “Currently, 87% of American adults have a cell phone, 57% have a laptop, 19% own an e-book reader, and 19% have a tablet computer; about six in ten adults (63%) go online wirelessly with one of those devices. … Among cell phone owners, 42% own a smartphone as of May 2011. This means that 35% of all American adults own a smartphone. … The financially well-off and well-educated – 59% of adults living in a household earning income of $75,000 or more are smartphone owners; 48% of those with a college degree own smartphones. Those under the age of 45 – 58% of Americans between the ages of 25 and 34 now own a smartphone as do 49% of those ages 18-24 and 44% of those ages 35-44. … 87% of smartphone owners use their phones to access the internet or email, with 78% of these users saying that they go online using their phone on a typical day. … As of August 2011, half of U.S. adult cell phone owners (50%) now have apps on their phones. … The share of adults in the United States who own tablet computers nearly doubled from 10% to 19% between mid-December and early January and the same surge in growth also applied to e-book readers, which also jumped from 10% to 19% over the same time period. … Texting and picture-taking are the most common mobile phone activities – 73% of cell owners engage in each of these – followed by sending photos or videos to others (54%) and accessing the internet (44%).”